Returns

Reservations with no payment

During pre-launch, reservations involve no payment, so there is no amount to refund.

You may cancel your reservation whenever you want and at no cost by writing to hola@milleconcept.com.

Returns after opening

The following policy will apply to purchases you complete once the store is open. You will have 14 calendar days from receiving your order to tell us you wish to return it, no reason needed.

Return shipping costs will be borne by the customer.

Condition of items

Items must be returned unused, in their original condition and packaging. For hygiene reasons, earrings cannot be returned unless faulty.

Refund

Once the return is received and checked, we will refund the amount via the same payment method within a maximum of 14 calendar days.

Faulty items

If you receive a damaged or wrong item, write to hola@milleconcept.com as soon as you notice: we cover all costs and send a replacement or a full refund.